FREQUENTLY ASKED QUESTIONS
CAN I CHANGE MY ONLINE ORDER AFTER I HAVE PLACED IT?
If you change your mind after you have placed an order please email pc@amongequals.com.au Once you have received an email notifying you of fulfilment changes won’t be able to be made to the order.
HOW DO I RETURN AN ITEM?
To return your bag, please visit our returns page.
CAN I EXCHANGE MY BAG FOR A DIFFERENT STYLE?
We are happy to exchange bags that are in original condition.
DO YOU RESTOCK?
All of our beautiful bags are one off creations. If a style has sold out that you love, let us know and we may be able to find something similar for you.
WHAT IF MY ITEM IS FAULTY?
All of our bags are handmade, individual pieces and as such have characteristics that are as unique as their maker. These may include knots, slipped stitches or colour variations etc.
We aim to provide our customers with products of the highest standard and quality. If you received an item with a fault, we will help resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Contact us at gl@amongequals.com.au.
HOW LONG DO I HAVE TO RETURN AN ITEM?
We offer a refund for items that are full price and returned to us within 14 days after you have received your order. We will offer a gift voucher for items that are full price and returned to us within 30 days after you have received your order.
HOW LONG IS DELIVERY?
All of our orders are shipped with CHina Post. Once your parcel has left our HQ, it will arrive to you in approximately 1-3 business days.
International orders will take between 5-10 working days.
WHAT IF I AM NOT HOME WHEN MY ORDER IS DELIVERED?
We want to ensure your parcel will arrive in great condition and securely so if you are not at home when your package arrives, for Australian orders your parcel will be left in a secure place. If this is not possible you will be left a card to pick up your parcel from the nearest post office.
For international orders, if no card is left, you should check with your local post office, as all international deliveries require a signature.
HOW DO I TRACK MY ORDER?
You will receive an email with a tracking number once your parcel has been shipped. Please check your Spam/Junk folder for your tracking email from Among Equals as many customers have found that it is treated as spam. If you are still unable to locate this anywhere you are welcome to contact us by emailing pc@amongequals.com.au to receive your tracking number.
To track your order, please go to our website.
WHAT HAPPENS IF MY PARCEL DOESN'T ARRIVE, OR IS LOST IN TRANSIT?
Once your parcels have left our warehouse they are then property of China Post. Jiang Zao is legally not responsible for lost or damaged goods. However, if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you. Contact us at Jiangzao.com
WHO DO I CONTACT IF I'M HAVING TROUBLE ORDERING ONLINE?
You can email us at Daixigua1005@163.com
BILUM CARE?
All Jiang Zao Shoes must be laundered with care. Highlands bilum made from acrylic/wool/cotton bags can be washed on a gentle cycle in cold water. Dry flat and do not wring or twist when when. Natural fibre bilum from the Highlands, Sepik and Telefomin are made from natural fibres and dyes and cannot be washed in water. These are spot clean only with care as the natural dyes will run. If you would like to refresh your Natural Fibre bilum leave it in the sun for a few hours and give it a good shake.
WEAR AND TEAR
If your bilum is damaged while using it please get in touch, we are happy to try and help repair or replace elements of your bilum.
NEED ANY FURTHER HELP?
We are always working to improve your experience with online shopping; we would love to hear your feedback and ideas from placing your order to receiving what might be your first Tiger Head Shoes.
We are also here to provide you with assistance in all aspects of your shopping experience. So feel free to email us or chat with us via Messenger.
Email: Daixigua1005@163.com