EXPRESS

All of our orders are shipped using China Post, whereby you can track your order online at www.chinapost.com.cn.

We recommend providing a daytime address where someone will be available to collect your parcel between 9am-5pm. We use a standard shipping service which does not need to be signed for.

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CHINA SHIPPING CHARGES

Shipping for all orders within China is 10 pounds.

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CHINA SHIPPING TIME

All orders placed before 11am on weekdays will be processed and shipped within 24hrs.

Orders placed after 11am on weekdays will be processed and shipped within 48hrs.

Orders placed on a weekend day will be processed within 48 hours of the next business day.

Once dispatched, China Post provides a delivery service that typically takes 3-5 business days for metropolitan areas. Please allow additional time for delivery to remote locations.

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INTERNATIONAL POLICY

We ship globally with the exception of:

Cote d’Ivoire, Democratic Republic of Congo, Eritrea, North Korea, Iran, Iraq, Lebanon, Liberia, Rwanda, Sierra Leone, Sudan

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INTERNATIONAL SHIPPING CHARGES

If you are an international customer, please contact us for shipping rates.

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TAXES AND DUTIES

Jiang Zao unfortunately cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is placed. The responsibility for any custom duties, foreign taxes, or other fees which may be imposed rests with the customer.

Please contact your local customs office for more information regarding taxes and duties payable in your region.

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SALE SHIPPING TIME

Please note that during sale periods, orders may be subject to delay, so please allow a minimum of three (3) business days for delivery, plus an additional 1-2 days for locations outside of metropolitan areas.

Any delay or time specified by us is a best estimate only, and Jiang Zao will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Orders are subject to availability.

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OWNERSHIP AND RISK

Ownership and risk of damage of the goods pass to you upon delivery at your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. We advise checking to ensure your package is intact when receiving your goods.

If you have specified a recipient who is not you for delivery purposes (for example, as a gift), then you accept that evidence of a signature by them (or at that address) is proof of delivery and fulfillment by Jiang Zao and transfer of responsibility in the same way.