RETURNS POLICY

We are committed to providing excellent customer service and a satisfactory shopping experience. Here is our return policy to help you understand the process and requirements for returns:

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1. Return Conditions:

   • Applicable only to products purchased on our website.

   • The product must be in its original condition, unused, undamaged, and with all original tags and packaging.

   • Certain products may have specific return requirements, such as personalized/customized items. Please carefully review the information provided on the product page.

2. Return Process:

   • To initiate a return, please contact our customer service team within the specified time after receiving the product. We will provide detailed return instructions and the return address.

   • Please keep your return invoice or receipt safely during the return process for timely refund processing.

3. Refund Method:

   • Once the return is approved, we will process the refund based on your original payment method.

   • Refunds are typically credited back to the original account used for payment. The exact time for the refund to reflect may vary depending on the processing speed of banks or payment platforms.

4. Shipping and Handling Fees:

   • If the return is due to our error or a product quality issue, we will cover the return shipping fees.

   • If the return is due to personal reasons (e.g., incorrect sizing, change of mind), you will be responsible for the return shipping fees.

   • Any transaction fees incurred during the return process (such as bank fees) may be borne by you.

 

Please note that the above return policy applies to online purchases. For purchases made at our physical stores, please contact the respective store to inquire about the return policy and process.

If you have any questions or need further assistance regarding the return policy, please feel free to contact our customer service team. We will be happy to address your concerns and assist you in completing the return process smoothly.